Shipping Policy — Sunday Paws

At Sunday Paws, we work hard to make sure your pet’s personalised accessories arrive safely, quickly, and with plenty of love. Below is everything you need to know about how we pack, process, and ship your orders.

Processing Times

• Processing time: 1–3 business days

• During busy periods (sales, holidays, new launches), processing may take slightly longer. You’ll receive a confirmation email once your order is placed and another when it ships.

Shipping Within Australia

We ship all orders from Sydney, NSW.

• Standard Shipping: 3–8 business days

• Express Shipping: 1–3 business days

Shipping times are estimates provided by the carrier and may vary due to delays outside our control.

International Shipping

We currently ship to select international locations.

• Delivery times vary by country, typically 7–21 business days.

• Customs fees, duties, or taxes (if applicable) are the responsibility of the customer.

Shipping Costs

Shipping rates are calculated at checkout based on your location and chosen delivery method. We occasionally offer free shipping promotions — keep an eye on our socials and website announcements.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Lost, Delayed, or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days of delivery. We’ll work with you and the carrier to resolve the issue as quickly as possible.

Address Errors

Please double‑check your shipping details at checkout. Sunday Paws is not responsible for parcels delivered to incorrect addresses provided by the customer.

Questions?

We’re here to help. If you have any questions about shipping, reach out anytime through our contact page or email.